Shipping
At Max&Enjoy, we pay special attention to the preparation and shipment of each order to ensure a smooth and careful shopping experience.
All orders are carefully prepared and shipped from our warehouse as quickly as possible.
Preparation times
Orders are generally prepared and shipped within 1 to 3 business days after payment validation.
During peak periods (collection launches, promotions, or holiday seasons), this delay may be slightly extended.
Delivery zones
Max&Enjoy currently delivers to the following zones:
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France
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European Union
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International
Delivery times and costs may vary depending on the destination.
Estimated delivery times
The times indicated below are for reference only and may vary depending on the carriers.
France
2 to 5 business days
European Union
3 to 7 business days
International
5 to 10 business days
Max&Enjoy cannot be held responsible for delays attributable to carriers, customs procedures, or any event beyond our control.
Shipping costs
Shipping costs are calculated at checkout based on the destination country and the chosen shipping method.
In some cases, delivery may be free depending on promotions or the order amount.
Order tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your package.
It is the customer's responsibility to monitor the delivery status via the provided link.
Delivery address
The customer is responsible for the accuracy of the delivery information provided during the order.
Max&Enjoy cannot be held responsible for an undelivered or delayed package due to an incorrect or incomplete address.
In case of an error in the delivery address, please contact us as soon as possible after placing the order.
Damaged package or delivery issue
If your package arrives damaged, we recommend that you report it immediately to the carrier upon receipt.
Any claim regarding a damaged package or a missing item must be made within 48 hours of receipt by contacting us at:
After this period, Max&Enjoy cannot guarantee that the request will be processed.
Uncollected package
If a package is not collected within the timeframe from the carrier or relay point and is returned to us, re-shipping costs may be charged to the customer.
Customs duties and international taxes
For orders shipped outside the European Union, customs duties or import taxes may be applied by local authorities.
These fees are the responsibility of the customer and are not included in the order price.