FAQ
Products & materials
What materials does Max&Enjoy use?
Max&Enjoy collections are developed using materials selected for their comfort, durability, and elegance.
The brand's iconic knitwear is notably made of polyester, which allows it to offer a soft, light, and comfortable texture, while maintaining its shape over time.
Dresses and some pieces of the collection are made from silk and silk viscose, fluid and natural materials that bring lightness and elegance to the garment.
Where are Max&Enjoy pieces designed and manufactured?
Max&Enjoy collections are conceived and designed in Paris, where the brand draws its inspiration from the elegance and rhythm of the capital.
Silk pieces are manufactured in Italy, a country renowned for its textile expertise and the quality of its workshops.
Are Max&Enjoy sweaters seamless?
Yes. A large part of our knitwear is designed seamlessly, which provides a natural drape and optimal comfort.
This technique also improves the durability of the pieces and offers a fluid silhouette.
Are the clothes one-size-fits-all?
Most of our knitwear pieces are offered in one size.
Thanks to their elasticity and technical design, they naturally adapt to different body types while maintaining an elegant drape.
How do I care for knitwear pieces?
To preserve the quality of the knitwear, we recommend:
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hand washing or delicate cycle
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using a mild detergent
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flat drying
How to care for silk items?
Silk or silk viscose items must be handled with care.
We recommend gentle hand washing or dry cleaning, according to the instructions on the garment label.
Orders
How do I know if my order has been placed successfully?
Once your order is confirmed, you will receive a confirmation email containing a summary of your purchase.
Can I modify or cancel my order?
If your order has not yet been shipped, we will do our best to modify or cancel it.
Please contact us quickly at:
Delivery
Which countries do you ship to?
Max&Enjoy ships to France, the European Union, and internationally.
What are the delivery times?
Estimated delivery times are:
France: 2 to 5 business days
European Union: 3 to 7 business days
International: 5 to 10 business days
These times may vary depending on the carriers.
How do I track my order?
Once your order has been shipped, you will receive an email containing a tracking number to follow the progress of your parcel.
Returns
Can I return an item?
Yes. You have 14 days after receiving your order to make a return request.
Are return costs free?
Return costs are the responsibility of the customer.
Under what conditions can an item be returned?
Items must be:
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unworn
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unwashed
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in their original condition
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with their original tags and packaging
When will I be refunded?
Once your return is received and verified, the refund will be processed to the original payment method within 5 to 10 business days, typically.
How do I contact customer service?
For any questions regarding your order or our collections, you can write to us at: